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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Raleigh

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a dedicated Customer Service Representative to join our team in Raleigh, North Carolina. This role involves managing inbound calls and ensuring that each call is properly analyzed and routed to the appropriate division for further action.

Job Responsibility:

  • Handle a high volume of inbound calls, averaging 20-30 calls daily, and input detailed information into the system
  • Assess incoming calls for validity and relevance, determining whether they require further investigation
  • Direct calls to the appropriate divisions for follow-up, ensuring a seamless transfer process
  • Archive closed cases into the case library for future reference and audits
  • Collaborate with managers to review and finalize cases that do not require immediate action
  • Analyze each call to identify potential fraud, abuse, or waste related to taxpayer funds
  • Maintain professionalism and accuracy when handling sensitive information
  • Support operational efficiency by adhering to established procedures and workflows

Requirements:

  • Previous experience in call center or customer service roles is required
  • Strong ability to manage high call volumes while maintaining attention to detail
  • Excellent communication skills for handling inquiries and transferring calls effectively
  • Analytical mindset to assess tips for fraud or other relevant issues
  • Familiarity with tools like Power BI and willingness to adapt to Salesforce
  • Ability to work collaboratively with various divisions and managers
  • Proficiency in data entry and case management systems
  • Commitment to maintaining confidentiality and professionalism at all times
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
March 13, 2026

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