Customer Service Representative, CVS Health

CVS Health

Location:
United States, Arizona

Category:
Customer Service

Contract Type:
Not provided

Salary:

17.00 - 28.46 USD / Hour

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Job Description:

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Responsibility:

Take in-bound calls from providers, pharmacies, members, etc providing professional and courteous phone assistance to all callers through the criteria based prior authorization process
Assist with other duties as needed to include but not limited to outbound calls, reviewing and processing prior authorizations (PA) for members’ prescriptions received via fax and electronic PA (ePA), and monitoring and responding to inquiries through department mailboxes
Support other tasks as assigned by the leadership team

Requirements:

One year of Customer Service experience role handling and resolving a high volume of complex customer needs over the phone and demonstrated ability to deliver high-quality customer service
Proficient PC skills, computer literacy, basic Google Suite skills, Windows-based applications like Windows, Microsoft Office, internet navigation, email applications and ability to navigate systems. Strong keyboard skills are essential
Must be able to multitask and utilize multiple system applications simultaneously
Deliver confident and professional service to providers and internal partners
Must be able to absorb presented information, display motivation, seek development and problem solve

Nice to have:

Active Arizona Pharmacy Technician License or Registered/Licensed Pharmacy Technician Trainee
Valid/Active PTCB Certification or NHA Certification
Basic pharmaceutical knowledge pertaining to terminology, calculations, and protocols
Experience working in a retail, hospital, medical office, or pharmacy setting

What we offer:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Additional Information:

Job Posted:
July 23, 2025

Expiration:
August 20, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Customer Service Representative