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Customer Service Representative

bombardier.com Logo

Bombardier

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Location:
Canada , Dorval

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

In this pivotal role, you’ll be the first point of contact for our valued customers. Your mission? Fielding calls, handling inquiries, and processing orders with precision and efficiency. Whether it’s a spare part request or an aftermarket query, you’ll be the go-to problem solver.

Job Responsibility:

  • Fielding calls, handling inquiries, and processing orders with precision and efficiency
  • Take charge of customer accounts, ensuring top-tier service and satisfaction
  • Dive into the details of transactions, ensuring seamless processes
  • Exceed expectations in output quality and customer satisfaction
  • Every interaction is an opportunity to showcase Bombardier’s brand
  • Work on different shifts and during holidays in a 24/7 schedule operations environment

Requirements:

  • A college degree in business administration, hospitality, or a relevant technical field
  • 2-4 years of customer service experience (call center experience is a plus)
  • Strong computer skills and familiarity with current technology
  • Excellent command of the English language (both written and spoken)
  • Functional French is also required
  • Thrive in a changing environment
  • Deliver impactful experiences consistently
  • Collaboration is your strength
  • After-sales customer service experience (preferred)
  • Familiarity with Bombardier’s software tools (SAP, Zendesk, Salesforce, etc.) is advantageous

Nice to have:

  • After-sales customer service experience
  • Familiarity with Bombardier’s software tools (SAP, Zendesk, Salesforce, etc.)
What we offer:
  • Insurance plans (Dental, medical, life insurance, disability, and more)
  • Competitive base salary
  • Retirement savings plan
  • Employee Assistance Program
  • Tele Health Program

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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