Customer Service Representative Job at Robert Half (Pine Brook, New Jersey)

Customer Service Representative

Robert Half

Location:
United States , Pine Brook, New Jersey

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated Customer Service Representative to join our team in Pine Brook, New Jersey. In this long-term contract role, you will play a vital part in ensuring customer satisfaction by managing orders, processing claims, and providing support to clients. This position offers an opportunity to work in a dynamic and fast-paced environment while collaborating with multiple departments to ensure program success.

Job Responsibility:

Manage and maintain orders and inventory using Microsoft Dynamics GP
Process customer returns, claims, and warranty-related issues efficiently
Create and oversee reporting for sales teams and clients, both internally and externally
Monitor and maintain client accounts, including backorders, shipments, and cancellation rates
Collaborate closely with key departments to support program initiatives
Handle inbound and outbound calls to address customer inquiries and resolve issues
Ensure accurate order entry and timely responses to customer needs
Provide exceptional service to clients, fostering positive relationships and trust

Requirements:

Ability to thrive in a fast-paced environment and manage multiple tasks effectively
Strong verbal and written communication skills
Proficiency in Microsoft Suite applications
Familiarity with Microsoft Dynamics GP is preferred but not required
Excellent organizational skills and attention to detail
Previous experience in customer service, sales support, or account support roles is highly desirable
Bi-lingual candidates (Spanish) are a plus
Minimum of 1 year of relevant experience

Nice to have:

Bi-lingual candidates (Spanish) are a plus
Familiarity with Microsoft Dynamics GP is preferred but not required

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 25, 2026

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