Customer Service Representative

• Managing high-volume inbound calls with a focus on quality and empathy
• Providing real-time updates on mortgage application statuses
• Resolving complex queries and disputes efficiently
• Maintaining 100% accuracy when updating customer records and financial data
• Ensuring strict adherence to banking regulations and compliance standards

• Minimum 1 year of experience in a high-volume call centre
• Previous banking or financial services experience is highly desirable
• Positive, can-do mindset with a passion for helping people
• Eye for detail and a knack for data accuracy
• Full working rights within Australia and availability to work a rotating roster

Previous banking or financial services experience

• 4 months of full-time, expert-led training
• Hybrid flexibility after training (3 days in the office, 2 days working from home)
• Career growth and professional development
• Inclusive culture
• Consistent roster provided 6 weeks in advance
• State-of-the-art change room facilities including towel service, showers, body wash, hair straighteners, and lockers
• Onsite cafe and lounge area, outdoor BBQ deck and herb garden
• Rooftop running track and outdoor multi-sports court
• Onsite Wellness Centre and Gym with salary sacrificed memberships