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We are seeking a Customer Service Representative to join our team in Carrollton, TX. This role is focused on delivering outstanding customer experiences, supporting order management, and maintaining accurate data records. Candidates should have excellent communication skills, a detail-oriented approach, and experience working within a fast-paced environment.
Job Responsibility:
Provide exceptional customer service via phone, email, and chat, ensuring customer inquiries are resolved promptly and professionally
Manage the full lifecycle of customer orders, including entry, tracking, updates, and issue resolution
Perform accurate and timely data entry of customer information, orders, and updates into company systems
Maintain and review order records for completeness and accuracy
Collaborate with internal departments such as sales, logistics, and accounting to ensure smooth order fulfillment