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MMC Group LP Logo MMC Group LP · Call Center

Customer Service Representative

United States, Chesapeake Employment contract · Job Posted June 29, 2026
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Job Description

We are seeking professional, customer-focused Human Resources Customer Service Representatives to support employees and former employees with Human Resources and Benefits inquiries. This is an excellent opportunity for individuals with recent call center experience who enjoy working in a fast-paced, team-oriented environment.

Job Responsibility

  • Answer inbound calls from employees and former employees regarding Human Resources and Benefits
  • Provide accurate information and resolve customer inquiries in a timely, courteous, and professional manner
  • Document all customer interactions and transactions within company systems
  • Research outstanding issues and follow through until complete resolution
  • Respond to customer inquiries submitted through the online Contact Us feature
  • Explain HR policies, procedures, and benefits in a clear and easy to understand manner
  • Maintain confidentiality while handling sensitive employee information
  • Escalate recurring or technical issues to leadership when appropriate
  • Navigate multiple software applications while assisting customers
  • Meet productivity, quality, attendance, and customer service expectations
  • Participate in required meetings, coaching sessions, and ongoing training
  • Support peak business periods as business needs require

Requirements

  • Must be at least 18 years of age
  • High School Diploma or GED required
  • Minimum of 6 months of recent call center and/or employee benefits experience within the past 1 to 2 years
  • Excellent verbal and written communication skills
  • Strong customer service and problem solving abilities
  • Ability to multitask in a fast paced call center environment
  • Strong computer skills with the ability to navigate multiple software applications simultaneously
  • Ability to work independently while contributing to a collaborative team environment
  • Strong attention to detail and commitment to maintaining confidentiality

What we offer

  • Paid training
  • Weekends off
  • Professional and supportive team environment
  • Opportunity to build valuable Human Resources and Benefits experience
  • Career growth opportunities
  • Meaningful work
  • Medical, dental, and vision coverage
  • Life and disability insurance
  • Additional voluntary benefits
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