Customer Service Representative Job at Robert Half (Chester, New Jersey)

Customer Service Representative

Robert Half

Location:
United States , Chester, New Jersey

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated Customer Service Representative to join our team in Chester, New Jersey. This Contract to permanent position involves engaging with customers and prospects, addressing inquiries about products and services, and ensuring satisfaction through timely and effective communication. In this role, you will act as a customer advocate, collaborating closely with various internal teams to deliver outstanding service.

Job Responsibility:

Address customer inquiries and issues promptly, providing solutions that meet their needs
Collaborate with internal departments, including sales, project management, and order processing, to support customer-focused initiatives
Maintain accurate and updated customer records using Salesforce
Act as a customer advocate by managing a designated portfolio of clients and ensuring their satisfaction
Execute service-focused campaigns to enhance customer engagement
Monitor customer health metrics, highlighting potential risks and opportunities for improvement
Support the sales order process, ensuring seamless execution and high end-user satisfaction
Assist marketing and customer service teams with various initiatives, such as trade show participation and promoting new innovations
Communicate updates on company activities, including case studies and product advancements, to clients and prospects

Requirements:

Associate or Bachelor’s degree in a business-related field
Minimum of 3 years of experience in a customer service or client-focused role
Strong communication, interpersonal, and organizational skills
Proficiency in multitasking and collaborating across different teams
Advanced knowledge of Microsoft Word, Excel, and PowerPoint
Experience using Salesforce or similar CRM platforms
Commitment to providing exceptional service and a customer-first attitude
Familiarity with call center operations, order entry, and handling inbound/outbound calls

What we offer:

medical, vision, dental, and life and disability insurance
company 401(k) plan

Additional Information:

Job Posted:
February 13, 2026

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