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Robert Half · Customer Service

Customer Service Representative

United States, Beloit Contract work · Job Posted June 04, 2026

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Job Description

We are looking for a Customer Service Representative to support a non-profit organization in Beloit, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, handling high-volume communication, and ensuring accurate order processing. The person in this role will serve as a dependable point of contact for incoming inquiries while delivering attentive service across phone-based interactions.

Job Responsibility

Respond to incoming customer calls promptly and provide courteous, solution-focused assistance
Handle a high volume of call center interactions while maintaining a strong focus on accuracy and attention to detail
Enter customer orders accurately into internal systems and verify information for completeness
Assist callers with questions, requests, and service-related concerns to ensure a positive experience
Place outbound calls when needed to follow up on orders, clarify information, or provide updates
Document customer interactions clearly and maintain organized records of conversations and actions taken
Resolve routine issues independently and escalate more complex matters to the appropriate team when necessary

Requirements

Previous experience in customer service or a call center environment
Ability to manage inbound and outbound phone communication effectively
Strong data entry and order processing skills with a high level of accuracy
Clear verbal communication skills and a detail-oriented phone manner
Strong problem-solving abilities and a customer-focused approach to service
Ability to multitask, stay organized, and work efficiently in a fast-paced setting

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Robert Half - All Job Offers

Beloit

Customer Service Representative

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