Customer Service Representative

• Answer inbound calls and place outbound calls to assist customers with their accounts
• Provide accurate information regarding balances, due dates, and payment options
• Process payments over the phone and provide confirmation to customers
• Document all customer interactions clearly and accurately in the system
• Follow up with customers for additional information or clarification as needed
• Handle escalated issues professionally and in accordance with company policies
• Meet individual and team performance goals, including call handling and quality metrics
• Maintain confidentiality and adhere to all compliance and privacy regulations

• High School Diploma or GED required
• Previous call center, collections, or customer service experience preferred
• Bilingual skills (English/Spanish) a plus but not required

Bilingual skills (English/Spanish)