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We are looking for a dedicated Customer Service Representative to join our team in New York, NY. This is a long-term contract position within the non-profit sector, offering an opportunity to provide outstanding service and support to our clients. The ideal candidate will have a passion for customer care and a strong ability to manage inquiries efficiently and with attention to detail.
Job Responsibility:
Respond to incoming calls promptly and provide accurate information to customers
Ensure customer inquiries are handled with attention to detail and resolved effectively
Process orders and maintain accurate records using internal systems
Assist with outbound calls to follow up on customer requests or provide additional support
Collaborate with team members to improve customer service processes and ensure client satisfaction
Maintain a courteous and detail-oriented approach during all customer interactions
Troubleshoot and resolve customer concerns while adhering to company policies
Provide detailed updates and documentation for all customer interactions
Stay informed about organizational offerings to provide accurate responses
Escalate complex issues to the appropriate department when necessary
Requirements:
Previous experience in a call center or customer service role
Strong verbal and written communication skills
Ability to handle high volumes of inbound and outbound calls efficiently
Proficiency in order entry and data management systems
Exceptional problem-solving abilities and attention to detail
Proven ability to manage multiple tasks in a fast-paced environment
Familiarity with customer service best practices and techniques
High level of professionalism and a customer-focused attitude