Customer Service Representative

• Respond promptly to inbound calls, addressing customer inquiries and resolving issues with professionalism
• Process and manage order entries accurately to ensure timely fulfillment
• Deliver exceptional customer service by maintaining a friendly and helpful demeanor during all interactions
• Handle both inbound and outbound calls as needed, ensuring customer needs are met
• Track and document customer interactions and updates in the system for record-keeping purposes
• Collaborate with team members to improve processes and enhance customer satisfaction
• Provide clear and concise information to customers regarding products, services, and policies
• Identify and escalate complex issues to the appropriate team or supervisor when necessary
• Maintain up-to-date knowledge of company offerings to provide accurate support
• Ensure compliance with company guidelines and procedures in all customer interactions

• Previous experience in a call center or customer service role is required
• Proficiency in handling inbound and outbound calls effectively
• Strong skills in order entry and data management
• Excellent communication and interpersonal abilities
• Ability to work collaboratively in a team environment
• Detail-oriented with strong organizational skills
• Familiarity with customer relationship management (CRM) systems is a plus
• Capability to handle high-pressure situations while maintaining professionalism

Familiarity with customer relationship management (CRM) systems is a plus

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan