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Robert Half Logo Robert Half · Customer Service

Customer Service Representative

United States, San Leandro · Job Posted March 21, 2026
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Job Description

We are seeking an experienced and dedicated Customer Service Representative (CSR) for a temp-to-hire opportunity in San Leandro. The ideal candidate is reliable, highly responsive, detail-oriented, and an enthusiastic team player. Experience in order processing and cross-functional communication is strongly desired.

Job Responsibility

  • Order Processing: Review incoming orders, ensure data accuracy (ATP), document exceptions and special notes. Communicate proactively with transportation, sales, and warehouse teams to maintain seamless daily workflows
  • Customer Experience: Deliver timely and professional updates related to orders. Serve as the company’s representative for customer inquiries via phone, email, or chat, ensuring customers feel heard and informed
  • Issue Resolution: Proactively identify and help resolve customer issues, escalating complex cases when needed. Leverage product and process knowledge to build trust and deliver accurate, reliable support
  • Attention to Detail: Guarantee data accuracy in all customer and order inputs. Strive for continuous process improvement and share recommended changes with leadership
  • Reliability: Consistently demonstrate commitment to team goals and company values. Contribute positively to the department’s overall success

Requirements

  • Previous experience as a Customer Service Representative or similar role, preferably in order processing or logistics
  • Strong communication and interpersonal skills
  • Demonstrated reliability, attention to detail, and adaptability to changing priorities
  • Proficiency with standard office software and order entry systems
  • Team-oriented mindset with a willingness to support colleagues

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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