Customer Service Representative Job at Robert Half (Fairfield)

Customer Service Representative

Robert Half

Location:
United States , Fairfield

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

We are looking for a Customer Service Representative to support order processing, customer communication, and documentation accuracy for a Contract position based in Fairfield, New Jersey. This role focuses on delivering responsive service while coordinating with internal teams to ensure orders, inventory details, and shipment information are handled efficiently. The ideal candidate is organized, detail-oriented, and comfortable managing customer inquiries, order entry, and billing-related tasks in a fast-paced environment.

Job Responsibility:

Manage incoming customer orders by reviewing details, confirming product availability, and entering information accurately into business systems
Communicate with customers regarding order progress, expected delivery timing, freight costs, and account-related considerations
Coordinate closely with warehouse and operations staff to support timely fulfillment and maintain alignment on inventory status
Prepare shipping paperwork, including freight quotes and bills of lading, for outbound deliveries
Handle claims related to damaged shipments and follow through on documentation needed for resolution
Generate sales orders, invoices, and credit memos while maintaining accurate transaction records
Organize customer, inventory, and order documentation through structured digital filing and cloud-based record storage
Respond promptly and professionally to purchase orders, inbound messages, and requests for current inventory information

Requirements:

At least 1 year of experience in customer service, order entry, logistics coordination, billing support, or a related function
Ability to manage multiple priorities effectively in a deadline-driven, fast-moving work environment
Strong attention to detail with a consistent focus on data accuracy and record quality
Solid organizational skills with the ability to maintain clear and reliable documentation
Working knowledge of invoicing, credits, and general order processing activities
Proficiency with Microsoft Office and comfort using accounting or order management software
Effective problem-solving skills and the ability to collaborate productively with cross-functional teams

What we offer: