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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , San Diego

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Our client is a respected nonprofit organization dedicated to making a positive impact in the community. They are seeking a compassionate and solutions-oriented Customer Service Representative to join their mission-driven team and serve as the first point of contact for individuals seeking support and information.

Job Responsibility:

  • Provide professional and empathetic support to donors, beneficiaries, and community partners via phone, email, and in-person interactions
  • Address inquiries, resolve concerns, and ensure a positive experience for all stakeholders
  • Maintain accurate records of interactions and process documentation with attention to confidentiality
  • Assist with donation processing, event registration, and information dissemination
  • Collaborate with program teams to escalate and resolve complex issues
  • Maintain up-to-date knowledge of organizational programs, services, and resources
  • Uphold the organization’s values with every interaction

Requirements:

  • 1+ year of customer service experience, preferably in a nonprofit or mission-focused environment
  • Excellent interpersonal, verbal, and written communication skills
  • Ability to multitask and manage priorities in a fast-paced setting
  • Strong organizational skills and attention to detail
  • Proficiency in Microsoft Office Suite and CRM systems preferred
  • Empathy, patience, and a teamwork mindset
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
April 12, 2026

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