Customer Service Representative

• Manage customer order entry with accuracy, ensuring specifications, configurations, and product details are captured correctly
• Guide customers through product options and adaptations by explaining features and helping identify solutions that fit end-user needs
• Respond to inquiries related to order progress, pricing requests, returns, and repair matters through phone and email communication
• Maintain detailed documentation on customer interactions, product status updates, and supplier follow-up needs to support smooth service execution
• Build working knowledge of specialized products and related terminology to provide informed assistance and dependable recommendations
• Use Microsoft-based business systems and online tools to prepare quotes, enter data, and monitor account activity efficiently
• Coordinate with internal team members to deliver a high standard of service for both external customers and internal partners
• Follow established training and workflow processes carefully to reduce errors, improve consistency, and support long-term customer satisfaction

• At least 2 years of experience in customer service, order processing, or a similar support-focused role
• Strong verbal and written communication skills with a detail-focused approach to customer interactions
• Excellent attention to detail and the ability to handle detailed information accurately in a fast-paced environment
• Comfortable learning technical product information and applying it to customer questions and order requirements
• Reliable work history with a track record of dependability, consistency, and commitment in previous roles
• Basic to intermediate computer skills, including experience navigating web-based platforms, databases, and Microsoft applications
• Ability to work effectively as part of a team while also managing individual responsibilities with minimal supervision
• Familiarity with medical terminology or experience in a medical-related setting is helpful, but not required

Familiarity with medical terminology or experience in a medical-related setting

• medical, vision, dental, and life and disability insurance
• Company 401(k) plan
• free online training