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Customer Service Representative

https://www.randstad.com Logo

Randstad

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Location:
Canada , Montréal

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

22.00 CAD / Hour
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Job Description:

We are looking for motivated professionals who are passionate about customer service, negotiation, and problem-solving for exciting opportunities within a dynamic team working in the aviation industry! This role requires strong customer service skills and the ability to efficiently manage high volumes.

Job Responsibility:

  • Manage daily tasks, including phone calls, chats, queries, escalations, and debt collections
  • Provide exceptional customer experiences in English, Spanish
  • Building and managing relationships with international clients
  • Handling communication and queries, managing documentation, and resolving disputes
  • Escalating unresolved customer issues to meet their requirements within specified timeframes
  • Collaborating with colleagues globally to improve collections processes and customer satisfaction

Requirements:

  • Corporate experience in a call center setting
  • Prior collections experience
  • Proficiency in communication channels (phone, chat, CRM system)
  • Fluency in spoken and written English & Spanish
  • Strong attention to detail
  • Analytical prowess
  • Problem-solving abilities
  • Customer-centric mindset
  • Exceptional communication, negotiation, and persuasion skills
  • Min of 2 years of customer service experience
  • Preferably with query/support queue management

Nice to have:

  • Familiarity with French and other languages
  • Familiarity with SAP, CRM systems (SalesForce), and Microsoft applications
What we offer:
  • Professional environment with an opportunity to work for an international company
  • Flexibility to work from home with a hybrid model (3 days in-office, 2 days remote)
  • Enjoy a stimulating, supportive, and inclusive work environment

Additional Information:

Job Posted:
February 17, 2026

Expiration:
March 19, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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