Customer Service Representative Job at Robert Half (Madison)

Customer Service Representative

Robert Half

Location:
United States , Madison

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Customer Service Representative to support a high-tech pharm/biotech environment in Madison, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing order-related requests, and handling a steady flow of inbound and outbound communication. The role requires a service-focused, detail-oriented individual who can provide accurate information, resolve routine issues, and maintain a positive experience across each interaction.

Job Responsibility:

Respond to incoming customer calls and messages with clarity and a solutions-oriented approach
Place outbound calls as needed to follow up on requests, confirm details, and provide updates on service or order status
Enter customer orders and related information into internal systems with a high level of accuracy and attention to detail
Address questions, concerns, and basic service issues by gathering information and guiding customers toward timely resolution
Maintain clear records of customer interactions, order activity, and follow-up actions to support consistent service delivery
Coordinate with internal teams when requests require additional research, escalation, or cross-functional support
Manage a high volume of interactions while meeting quality expectations and preserving a positive customer experience

Requirements:

Previous experience in a customer service or call center role
Ability to handle inbound and outbound calls confidently and professionally
Background in order entry or processing customer requests in a structured environment
Strong verbal communication and active listening skills
Good organizational skills with close attention to detail and accuracy
Comfort using computer systems to document interactions and manage customer information
Must be local to Madison, Wisconsin

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:
May 20, 2026

Work Type:

Remote work

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