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Randstad Logo Randstad · Call Center

Customer Service Representative

Canada, Laval 22.00 - 26.00 USD / Hour · Job Posted July 13, 2026
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Job Description

We are looking for a dynamic and enthusiastic individual to fill the role of Customer Service Representative. This crucial role within the team requires excellent client interaction skills, providing an exceptional customer experience, and contributing to smooth daily operations. If you are a positive, proactive person with a keen sense of customer service, this opportunity is for you!

Job Responsibility

  • Handle approximately 180 calls per day
  • Identify customer needs and transfer them to the appropriate department
  • Effectively use digital tools (Outlook, Teams, virtual phone systems)
  • Contribute to a positive and collaborative work environment

Requirements

  • Strong communication and customer service skills
  • Proficiency in standard office software
  • Bilingualism (French and English) is required to serve clients outside of Quebec
  • Experience in a call center environment is an asset, but training will be provided

Nice to have

Experience in a call center environment

What we offer

  • Work within a dynamic team environment
  • Easily accessible by public transit
  • Excellent opportunities for growth within a reputable company
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