Customer Service Representative

• Process customer orders with precision, applying a thorough understanding of product functionality and adaptability
• Assist customers with order inquiries, quotations, returns, and repairs while addressing their specific needs and providing tailored solutions
• Maintain current knowledge of products and systems to ensure accurate and efficient service
• Foster a team-oriented atmosphere that prioritizes service excellence for both internal and external stakeholders
• Navigate business systems to enter quotes and manage order updates, ensuring accuracy and attention to detail
• Follow up on product statuses, document progress, and communicate updates to suppliers and customers
• Act as a product specialist, guiding customers through custom and standard wheelchair options to meet their unique requirements

• Minimum of two years of experience in a similar role, showcasing reliability and commitment
• Excellent verbal and written communication skills with a detail-oriented approach
• Strong attention to detail and ability to work methodically
• Ability to quickly learn and navigate systems, including Microsoft Dynamics 365
• Proficiency in basic to intermediate computer skills, including web and database navigation
• Team-oriented mindset with a dedication to collaboration and service excellence
• Skilled in customer service, order entry, email correspondence, and handling inbound and outbound calls

Background in medical industries or familiarity with medical terminology is preferred but not mandatory

• Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance
• Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan