Customer Service Representative

• Provide telephone support to patients receiving life sustaining specialty drug therapy
• Coordinate and process new patient medication orders and reorders
• Verify and reverify benefits
• Help patients with translating and entering in new or refill prescriptions into the pharmacy information system
• Communicate and collect copay amounts
• Obtain authorizations
• Work with insurance companies, healthcare providers and/or internal teams to screen, identify, resolve and defer orders that have accounts receivable or clinical issues

• One year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
• One year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
• One year computer keyboarding experience, skills and aptitude
• Must reside in Michigan and live within 75 miles of Troy, MI
• Verifiable high school diploma or equivalent

Healthcare work experience and familiarity with benefits, insurance, prescriptions, medical terminology

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access