Customer Service Representative

• Respond to incoming customer calls and messages with care, providing timely assistance and clear follow-up on questions or concerns
• Process customer orders and update account information accurately while maintaining organized records in company systems
• Handle both inbound and outbound communication to support service inquiries, order status updates, and routine account needs
• Coordinate with accounting and internal team members to ensure customer issues, documentation, and requests are addressed efficiently
• Use Microsoft Office and related business applications to prepare correspondence, track activity, and maintain administrative support tasks
• Monitor customer interactions closely to ensure service standards are met and escalate more complex concerns when appropriate
• Support office operations through dependable administrative assistance, including data entry and routine documentation management

• Previous experience in customer service, call center support, or a similar client-facing role
• Ability to manage order entry tasks with a high level of accuracy and attention to detail
• Comfortable handling a high volume of inbound calls while maintaining a detail-oriented and helpful approach
• Experience making outbound calls for follow-up, issue resolution, or customer updates
• Working knowledge of Microsoft Office applications such as Outlook, Word, and Excel
• Strong communication, organizational, and multitasking skills in an onsite office environment
• Familiarity with business systems such as customer account or order management platforms is preferred

Familiarity with business systems such as customer account or order management platforms is preferred

• Medical
• vision
• dental
• life and disability insurance
• 401(k) plan