Customer Service Representative

• Greet customers warmly and address their inquiries, concerns, and requests in a timely and efficient manner
• Process orders, returns, and exchanges while ensuring accuracy and adherence to company policies
• Maintain a thorough knowledge of our products and services to provide accurate information to customers
• Collaborate with team members to resolve complex customer issues and ensure customer satisfaction
• Handle customer complaints with empathy and work towards positive resolutions
• Maintain a clean and organized work environment
• Assist in various administrative tasks as needed
• Adapt to changing priorities and handle multiple tasks simultaneously in a fast-paced setting
• Participate in ongoing training and development programs to enhance customer service skills

• Excellent verbal and written communication skills
• Strong interpersonal skills with a friendly and approachable demeanor
• Ability to remain calm and professional in high-pressure situations
• Proven multitasking abilities and efficient time management skills
• Problem-solving skills with a customer-focused approach
• Basic computer skills, including proficiency in data entry and use of customer service software
• Attention to detail and accuracy in all tasks
• Flexibility to work various shifts, including evenings and weekends
• High school diploma or equivalent
• Ability to stand for extended periods and lift up to 25 pounds occasionally

Previous customer service experience preferred, but not required