Customer Service Representative Job at Robert Half (Lansing)

Customer Service Representative

Robert Half

Location:
United States , Lansing

Category:
Customer Service

Contract Type:
Employment contract, B2B, Contract work

Salary:

Not provided

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Job Description:

We are looking for a customer-focused, detail-oriented individual to join a communications team in Lansing, Michigan as a Contract to Permanent Customer Service Representative. This opportunity is well suited for someone who enjoys speaking with people, gathering information accurately, and delivering a positive experience in a high-volume call environment. No prior experience is required, but candidates must be available to work 32 to 40 hours each week and commit to a minimum of 32 hours through a self-scheduled shift structure. Shifts during the week are between 12pm and 8pm and there are Saturday and Sunday midday shifts as well.

Job Responsibility:

Handle incoming and outbound calls courteously while providing helpful support to customers and survey participants
Record responses, customer details, and other information carefully to maintain accuracy in data collection and order-related entries
Assist callers with questions, provide clear information, and guide conversations in a friendly and efficient manner
Manage order entry and related updates by entering information into company systems with attention to detail
Schedule work hours within available operating windows and consistently meet the required weekly hour commitment
Maintain productivity and quality standards while working in a fast-paced call center setting
Communicate clearly across a wide range of customer interactions and adjust approach based on the needs of each call

Requirements:

Availability to work between 32 and 40 hours per week, with a required minimum commitment of 32 hours
Ability to self-schedule shifts within the designated Monday through Saturday operating hours
Strong verbal communication skills and a detail-focused phone presence
Comfort handling a high volume of inbound and outbound calls throughout the workday
Basic data entry and order entry skills with solid accuracy and attention to detail
Customer service mindset with the ability to remain courteous, patient, and focused during conversations
No previous experience is required
training is available for candidates who are eager to learn

What we offer: