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Robert Half Logo Robert Half · Customer Service

Customer Service Representative

United States, San Diego · Job Posted June 29, 2026
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Job Description

Robert Half is partnering with a mission-driven nonprofit organization seeking a compassionate and service-oriented Customer Service Representative to support community members, donors, and program participants. This role is responsible for providing exceptional customer service, responding to inquiries, and helping connect individuals with the organization's programs and resources. The ideal candidate is empathetic, organized, and passionate about making a positive impact in the community.

Job Responsibility

  • Serve as the primary point of contact for incoming phone calls, emails, and general inquiries
  • Provide accurate information regarding programs, services, events, and community resources
  • Assist clients, donors, and stakeholders with questions, concerns, and service requests
  • Document interactions and maintain accurate records within organizational databases
  • Process applications, registrations, forms, and other program-related documentation
  • Route inquiries to appropriate departments and follow up to ensure resolution
  • Support outreach initiatives, fundraising events, and community engagement activities
  • Maintain confidentiality of client and donor information
  • Assist with administrative projects and general office support as needed
  • Collaborate with internal teams to ensure a positive experience for all individuals served

Requirements

  • 2+ years of customer service, call center, administrative support, or client-facing experience
  • Excellent verbal and written communication skills
  • Strong interpersonal skills with a customer-first approach
  • Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel
  • Ability to manage multiple priorities while maintaining attention to detail
  • Strong problem-solving and conflict-resolution skills
  • Experience working in a nonprofit, healthcare, education, or community-focused environment is a plus

Nice to have

  • Experience with CRM or donor management systems
  • Bilingual language skills are a plus
  • Ability to work effectively with individuals from diverse backgrounds
  • Comfortable handling sensitive and confidential information

What we offer

  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan
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