Customer service representative

• Provide high-quality customer service, ensuring all interactions meet or exceed performance standards
• Offer professional, courteous, and positive support to customers and internal teams, fostering strong working relationships
• Resolve enquiries at the first point of contact whenever possible, and efficiently escalate or redirect as needed
• Utilise internal knowledge management systems to provide accurate, up-to-date information and contribute to continuous improvement
• Log and track service requests to ensure timely resolution and accurate record-keeping
• Process payments and transactions with accuracy, maintaining proper documentation and compliance with procedures
• Collaborate with various teams to enhance the overall customer experience
• Identify opportunities to improve service delivery and proactively address potential challenges

• Proven experience in a customer service role, preferably within a high-volume environment
• Previous experience working in government is highly desirable
• Strong verbal and written communication skills with the ability to engage with diverse customers
• Excellent problem-solving and conflict resolution abilities
• Ability to work independently and collaboratively within a team

Experience working in a call centre environment