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Robert Half Logo Robert Half · Customer Service

Customer Service Representative

United States, West Des Moines · Job Posted March 01, 2026
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Job Description

Are you passionate about helping others and looking to grow your career in the healthcare field? We are partnering with a leading healthcare organization in West Des Moines that is seeking an enthusiastic Customer Service Representative to join their patient support team! This is an exciting opportunity to step into a meaningful role where you’ll make a direct impact every day—while building long-term career potential with a company that truly values its people.

Job Responsibility

  • Respond to patient inquiries via phone, email, and portal messaging
  • Assist with scheduling, appointment coordination, and service navigation
  • Verify insurance information and support basic billing questions
  • Update and maintain patient records with high accuracy and confidentiality
  • Coordinate with clinical staff to ensure a seamless patient experience

Requirements

  • Warm, professional, and patient-focused
  • A strong communicator with excellent listening skills
  • Comfortable working in a fast-paced healthcare environment
  • Tech-savvy and confident navigating multiple systems
  • Experienced in customer service, healthcare support, front office, or call center work

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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