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Are you passionate about helping others and looking to grow your career in the healthcare field? We are partnering with a leading healthcare organization in West Des Moines that is seeking an enthusiastic Customer Service Representative to join their patient support team! This is an exciting opportunity to step into a meaningful role where you’ll make a direct impact every day—while building long-term career potential with a company that truly values its people.
Job Responsibility:
Respond to patient inquiries via phone, email, and portal messaging
Assist with scheduling, appointment coordination, and service navigation
Verify insurance information and support basic billing questions
Update and maintain patient records with high accuracy and confidentiality
Coordinate with clinical staff to ensure a seamless patient experience
Requirements:
Warm, professional, and patient-focused
A strong communicator with excellent listening skills
Comfortable working in a fast-paced healthcare environment
Tech-savvy and confident navigating multiple systems
Experienced in customer service, healthcare support, front office, or call center work