Customer Service Representative Job at W. W. Grainger (Janesville)

Job Description

We're hiring full-time, inbound Customer Service Representatives! If you're motivated by helping others, skilled in navigating multiple systems, and thrive in a fast-paced, high-volume environment, we want to hear from you. You'll be joining a collaborative team under the leadership of a Supervisor of Customer Experience starting July 27, 2026. Work location for this position is 401 S. Wright Road, Janesville, WI 53546.

Job Responsibility

Handle a high volume of inbound calls
Quickly navigate multiple computer screens, software programs, and databases to resolve inquiries
Assist customers with order placement, product information/identification, product search, pricing, invoicing discrepancies, apply credit, and facilitate returns
Problem-solve independently
Collaborate daily in a positive, team-based environment
Maintain attention to detail while managing complex or time-sensitive customer issues
Communicate clearly via phone and written messages

Requirements

High School diploma or equivalent
Minimum 1 year of customer service experience
A passion for delivering exceptional customer service
Ability to thrive in a fast-paced, dynamic environment
Ability to problem solve and make decisions with attention to detail
A continuous improvement mindset
Proven ability to learn new technology and software quickly
Comfortable navigating multiple programs and screens simultaneously
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
For hybrid/remote work: A secure, quiet workspace
High-speed internet with minimum speeds of 15 Mbps download / 5 Mbps upload, ping under 80ms