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Robert Half Logo Robert Half · Customer Service

Customer Service Representative

United States, Wilmington · Job Posted March 13, 2026
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Job Description

We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis. This role is based in Wilmington, North Carolina, and offers the opportunity to grow your skills in the logistics sector. If you have experience in customer service and data entry, we encourage you to apply and develop your career in a dynamic and fast-paced industry.

Job Responsibility

  • Respond to customer inquiries promptly and professionally, ensuring high levels of satisfaction
  • Accurately input and update data into company systems while maintaining attention to detail
  • Utilize office equipment and software tools, including Microsoft applications, to complete daily tasks effectively
  • Collaborate with team members to address client needs and resolve any issues
  • Learn and adapt to logistics processes and workflows to contribute to operational success
  • Maintain organized records and documentation related to customer interactions and transactions
  • Communicate with clients and vendors as needed to support logistics operations
  • Assist in streamlining administrative processes to enhance efficiency
  • Provide support in monitoring shipments and ensuring timely deliveries
  • Participate in training sessions to continuously improve skills and knowledge in the logistics field

Requirements

  • Proven experience in customer service or data entry roles
  • Proficiency in using basic office equipment and tools
  • Familiarity with Microsoft applications, including Word, Excel, and Outlook
  • Strong organizational skills and attention to detail
  • Ability to communicate effectively with clients and team members
  • Willingness to learn and adapt to logistics operations
  • Capable of working independently and as part of a team
  • Basic understanding of administrative processes and recordkeeping

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
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