Customer Service Representative Job at Robert Half (North Canton)

Customer Service Representative

Robert Half

Location:
United States , North Canton

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are looking for an experienced Customer Service Representative to join our team in North Canton, Ohio. This is a Contract to permanent position within the manufacturing industry, offering an exciting opportunity to support customer accounts and ensure high satisfaction levels. The role combines in-person training with the flexibility of hybrid work after the initial training period.

Job Responsibility:

Provide accurate price and delivery quotations to customers while managing order entry and schedule adjustments
Maintain and update customer account information, including forecasting, expediting, and order book management
Collaborate with sales, supply chain, and manufacturing teams to address account-related issues and improve delivery performance
Utilize intermediate product knowledge to effectively manage accounts and meet customer needs
Communicate commercial terms clearly to both customers and the sales team
Proactively manage orders to exceed customer expectations in terms of delivery, responsiveness, and communication
Apply business guidelines and decisions appropriately to resolve customer situations
Conduct in-depth analysis using intermediate system knowledge to support account management
Demonstrate leadership and commitment to team objectives by effectively collaborating across departments

Requirements:

Fluent in English with strong oral and written communication skills
Proven ability to solve complex problems efficiently
Exceptional customer relations and account management skills
Experience in decision-making related to account management and customer service
Ability to work collaboratively with supply chain and other internal departments
Proficiency in Microsoft Excel and intermediate system knowledge
At least 3 years of relevant experience in customer service, preferably in manufacturing or supply chain logistics
Ability to thrive in a team environment and lead by example

What we offer: