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Robert Half Logo Robert Half · Customer Service

Customer Service Representative

United States, North Canton Employment contract · Job Posted April 12, 2026
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Job Description

We are looking for an experienced Customer Service Representative to join our team in North Canton, Ohio. This is a Contract to permanent position within the manufacturing industry, offering an exciting opportunity to support customer accounts and ensure high satisfaction levels. The role combines in-person training with the flexibility of hybrid work after the initial training period.

Job Responsibility

  • Provide accurate price and delivery quotations to customers while managing order entry and schedule adjustments
  • Maintain and update customer account information, including forecasting, expediting, and order book management
  • Collaborate with sales, supply chain, and manufacturing teams to address account-related issues and improve delivery performance
  • Utilize intermediate product knowledge to effectively manage accounts and meet customer needs
  • Communicate commercial terms clearly to both customers and the sales team
  • Proactively manage orders to exceed customer expectations in terms of delivery, responsiveness, and communication
  • Apply business guidelines and decisions appropriately to resolve customer situations
  • Conduct in-depth analysis using intermediate system knowledge to support account management
  • Demonstrate leadership and commitment to team objectives by effectively collaborating across departments

Requirements

  • Fluent in English with strong oral and written communication skills
  • Proven ability to solve complex problems efficiently
  • Exceptional customer relations and account management skills
  • Experience in decision-making related to account management and customer service
  • Ability to work collaboratively with supply chain and other internal departments
  • Proficiency in Microsoft Excel and intermediate system knowledge
  • At least 3 years of relevant experience in customer service, preferably in manufacturing or supply chain logistics
  • Ability to thrive in a team environment and lead by example

What we offer

  • medical, vision, dental, and life and disability insurance
  • company 401(k) plan
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