Customer Service Representative Job at Therma-Tru

Job Description

As the Associate Product Consultant, you are the “Voice of Moen” that consumers interact with when they have product, installation, or warranty questions. You will provide world-class customer service to our consumers and receive over 200 hours of paid virtual training in Moen products to ensure you are ready to assist our customers.

Job Responsibility

Handles and resolves a high volume of incoming calls by determining the cause of the problem, finding a reasonable solution, and communicating that solution to the consumer
Develops and maintains knowledge of Moen products and procedures to accurately aid consumers in a timely manner
Navigates multiple databases across multiple systems to provide the quickest response to the consumer
Delivers a consumer experience that helps to drive unsolicited, positive “word of mouth” advertisement for Moen
Take ownership of challenging/sensitive situations and resolve with a sense of urgency, and empathy
Demonstrates consistent achievement in meeting all required quality, call management and productivity metrics as well as adhering to all processes and procedures within the department
Performs other duties and/or special assignments as needed

Requirements

High School diploma or equivalent
Experience in a customer service position is required
Call center experience is preferred
Excellent professional verbal and written communication skills are required
Bi-lingual in French or Spanish are a plus
Proficient PC skills, including the ability to navigate multiple screens and systems
Experience with Microsoft Teams a plus
Incumbent must meet internet speed requirements and have a safe and secure workspace
Must be able to thrive in a work environment that mandates low mobility and high observation
Must be available for training March 9, 2026 - April 3, 2026
Must be able to work a flexible schedule and equally share in all schedule rotations and business hours deployed by the department if necessary