Customer Service Representative

• Act as the first point of contact by welcoming and assisting clients, staff, and guests in a friendly and detail oriented manner
• Manage appointment scheduling, confirmations, and follow-ups to ensure smooth client flow
• Handle client check-ins and check-outs, including collecting payments, issuing receipts, and balancing the cash drawer at the end of each shift
• Update client information accurately during check-in or check-out and maintain secure data entry practices
• Distribute and collect client satisfaction surveys to gather feedback
• Collaborate with clinical staff to ensure timely service delivery and address pending client issues
• Perform opening and closing procedures as assigned, ensuring a seamless start and end to each day
• Assist with distributing faxes and other administrative tasks as needed
• Respond effectively to upset or distressed clients, providing warm, empathetic customer service
• Travel to other locations as required, with mileage reimbursement provided

• Previous experience in customer service, particularly in handling sensitive or challenging situations
• Strong organizational and data entry skills with attention to detail
• Ability to schedule appointments and manage time efficiently
• Excellent communication skills, both verbal and written, for email correspondence and client interactions
• Familiarity with payment collection and cash handling procedures
• Proficiency in using scheduling software and maintaining accurate records
• Ability to work independently and collaboratively in a fast-paced environment

Medical or behavioral health background

• Mileage reimbursement
• Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance
• Eligible to enroll in our company 401(k) plan