Customer Service Representative Job at Robert Half (California)

New

Customer Service Representative

We are looking for a Customer Service Representative for a Contract position bas...

Location

United States , San Francisco

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience in call center customer service, customer support, or a similar phone-based role involving frequent inbound and outbound communication
Ability to manage high call volume while staying attentive to detail, organized, and customer-focused
Strong communication skills with the confidence to speak with business owners, guide conversations, and handle challenging interactions professionally
Demonstrated skill in de-escalating concerns, identifying customer needs, and maintaining composure in a fast-paced setting
Comfort using sound judgment to spot patterns, distinguish routine issues from exceptions, and document findings clearly
Familiarity with order entry, call documentation, and basic tracking of performance metrics or service KPIs
Interest in learning new systems, adapting to evolving processes, and contributing feedback that improves customer-facing operations

Job Responsibility

Handle a steady stream of inbound and outbound conversations with business owners, gathering accurate information while maintaining a detail-focused and calm customer experience
Ask thoughtful questions that uncover customer needs, surface relevant business details, and support strong performance against service and outreach goals
Recognize recurring themes, unusual situations, and service gaps across calls, then organize findings into structured notes that can inform operational decisions
Classify call outcomes, edge cases, and customer scenarios in a consistent way so teams can use the information for training data and process refinement
Review AI-assisted or automated call interactions, identify where responses fall short of real-world expectations, and document corrective feedback for improvement
Partner with sales, operations, and engineering teams to share frontline insights that influence workflow enhancements and future automation priorities
Create clear reference materials, call guidance, and knowledge resources based on firsthand customer interactions to improve consistency across the team
Support a fast-paced service and sales environment by balancing customer de-escalation, accurate data capture, and KPI-focused call handling
Perform order entry and related follow-up tasks as needed to ensure customer information is complete and properly recorded

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training
Access to top jobs and competitive compensation

New

Customer Service Representative

Our client in the nonprofit industry is seeking a compassionate and service-orie...

Location

United States , San Diego

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1+ years of customer service, call center, administrative, or related experience
Excellent verbal and written communication skills
Strong interpersonal skills with a customer-first mindset
Proficiency in Microsoft Office Suite and experience with CRM or database systems preferred
Strong attention to detail and organizational skills
Ability to manage multiple tasks in a fast-paced environment
Passion for supporting a mission-driven organization and serving the community

Job Responsibility

Respond to incoming calls, emails, and other inquiries from donors, clients, members, and community stakeholders
Provide accurate information regarding programs, services, events, and organizational resources
Resolve customer concerns and escalate complex issues as needed
Maintain detailed and accurate records of interactions in internal systems
Assist with data entry, reporting, and general administrative support
Support outreach efforts, event registration, and follow-up communications
Collaborate with internal departments to ensure timely and effective service delivery
Process forms, applications, donations, or service requests as applicable
Uphold a high standard of professionalism, empathy, and confidentiality in all interactions

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Fulltime

New

Customer Service Representative

We are looking for a Customer Service Representative to support a non-profit org...

Location

United States , Baraboo

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in customer service or call center support is required
Ability to manage inbound calls efficiently while maintaining a calm and attentive communication style
Experience with order entry and maintaining accurate customer records
Strong verbal communication skills and active listening ability
Comfortable handling both inbound and outbound phone interactions
Solid attention to detail and the ability to multitask in a fast-paced environment
Basic computer proficiency and confidence navigating customer service systems

Job Responsibility

Respond to incoming customer calls promptly and provide clear, courteous assistance for a wide range of service needs
Handle a steady volume of call center interactions while maintaining accuracy, professionalism, and a positive customer experience
Enter orders and update customer information in internal systems with close attention to detail
Resolve routine questions and concerns by gathering information, identifying needs, and providing appropriate solutions
Place outbound calls when needed to follow up on requests, confirm details, or support service completion
Document conversations, actions taken, and relevant updates to ensure complete and accurate records
Escalate more complex issues to the appropriate team when resolution requires additional support
Contribute to smooth daily operations by staying organized, meeting response expectations, and following service procedures

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

New

Customer Service Representative

We are looking for a Customer Service Representative to join a busy onsite team ...

Location

United States , West Grove

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in customer service, call center support, or a similar office-based role
Strong verbal communication skills with a clear and courteous phone presence
Experience handling inbound calls and assisting customers with order or service questions
Ability to perform order entry with a high level of accuracy and attention to detail
Familiarity with documenting claims, updating records, and managing customer information
Strong interpersonal skills, sound business etiquette, and a dependable work style
Ability to work onsite during regular business hours.

Job Responsibility

Handle inbound customer inquiries by phone and provide clear, timely updates on orders and shipment status
Enter customer orders accurately into the system and confirm information before processing
Support claim documentation by gathering required details and completing service-related records
Review incoming orders for accuracy, verify key information, and follow up when clarification is needed
Respond to a steady volume of daily calls while delivering courteous and detail-focused customer support
Work closely with a small team to keep customer requests organized and resolved efficiently
Maintain complete and accurate files related to orders, claims, and customer communications.

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

New

Customer Service Representative

We are looking for a Customer Service Representative to support a busy beverage ...

Location

United States , Riverside

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in customer service or a call center support role
Ability to handle a high volume of inbound calls while maintaining professionalism and efficiency
Experience with order entry and strong accuracy when processing customer information
Clear verbal and written communication skills with a customer-focused approach
Comfortable making outbound calls for follow-up and service-related communication
Strong organizational skills and the ability to manage multiple priorities in a fast-paced setting
Basic computer proficiency and confidence navigating customer service or order management systems

Job Responsibility

Respond to incoming customer calls promptly and provide helpful, detail-oriented support for product, order, and service-related questions
Place outbound calls as needed to follow up on requests, confirm details, and maintain strong customer communication
Enter customer orders carefully and verify information to help ensure timely and accurate processing
Address customer concerns with a solution-oriented approach while maintaining a positive service experience
Document call details, order updates, and customer interactions clearly within the appropriate systems
Work closely with internal teams to share relevant customer information and support efficient issue resolution
Manage multiple service tasks throughout the day while maintaining accuracy, courtesy, and attention to detail

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

New

Customer Service Representative

We are seeking a friendly and dependable Customer Service Representative to join...

Location

United States , Kennesaw

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

6+ months of experience in customer service, call center, or administrative support
Strong communication and interpersonal skills
Comfortable speaking on the phone for extended periods
Ability to stay organized and manage a steady workflow
Positive attitude and strong reliability
Basic computer skills (CRM experience a plus)

Job Responsibility

Make outbound calls to a provided list of customers and prospects
Provide information, answer basic questions, and assist with customer needs
Schedule appointments and follow-ups for the sales team
Maintain a high level of professionalism and customer care on every interaction
Accurately document call details and updates in CRM systems
Follow established scripts and processes while personalizing the customer experience
Meet daily performance goals for call activity and scheduled appointments
Collaborate with internal teams to ensure smooth customer handoffs

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training
competitive compensation

Fulltime

New

Customer Service Representative

We are looking for a Customer Service Representative to join a team in Doral, Fl...

Location

United States , Miami

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of experience in customer service, call center support, or reservation processing
Background handling inbound and outbound calls in a fast-paced service environment
Experience with order entry, booking management, or hotel/travel reservation systems
Strong attention to detail with the ability to maintain accuracy when processing customer information
Proficiency with Microsoft Office and comfort working in multiple systems at the same time
Ability to remain calm, attentive to detail, and customer-focused when resolving questions or concerns
Strong verbal and written communication skills for assisting guests, clients, and travel advisors effectively

Job Responsibility

Manage daily reservation activity by entering and updating booking details accurately across core and supporting systems
Handle new reservations, itinerary changes, cancellations, and documentation updates while maintaining a high standard of data quality
Support guests and travel advisors through inbound and outbound communication with an attentive, solution-focused approach
Apply company guidelines consistently when reviewing and processing reservation requests
Identify opportunities to enhance existing bookings through value-added recommendations and upselling when appropriate
Provide additional call support during busy periods to help maintain service levels for the reservations team
Build and maintain strong knowledge of company offerings in order to answer questions and guide customer decisions effectively
Troubleshoot access or usage issues related to MyWindstar and other connected platforms, escalating concerns when needed
Communicate recurring issues or booking challenges to leadership promptly and share practical recommendations for resolution

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

New

Customer Service Representative

Location

United States , Miami

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of customer service experience is preferred
Prior experience in a call center or phone-based support environment is beneficial
Strong ability to manage several tasks at once without losing attention to detail
Solid organizational skills and the ability to handle a fast-moving workload effectively
Experience with order entry, inbound calls, outbound calls, and customer issue resolution is valued
Background knowledge in property and casualty insurance is a strong advantage

Job Responsibility

Manage a high volume of incoming and outgoing calls while providing courteous, timely assistance to customers
Address customer questions, concerns, and service requests by identifying solutions and following issues through to resolution
Enter and update customer and order information accurately within company systems to maintain reliable records
Support day-to-day service activities by prioritizing multiple requests and keeping work organized in a busy call center setting
Communicate effectively with English- and Spanish-speaking customers to ensure clear understanding and consistent support
Escalate more complex service matters when needed and coordinate with internal teams to help achieve prompt outcomes
Maintain a careful and attentive approach during every interaction while meeting service expectations for responsiveness and accuracy

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

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