Customer Service Representative Job at Randstad (Kirkland)

Customer Service Representative

Randstad

Location:
Canada , Kirkland

Category:
Customer Service

Contract Type:
Not provided

Salary:

45000.00 - 50000.00 CAD / Year

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Job Description:

Do you enjoy being in motion, juggling different responsibilities, and constantly learning? Are you a dynamic, enthusiastic person, ready to take on new challenges? If you're motivated by the idea of providing exceptional customer service and contributing to a company's success, this opportunity is perfect for you. Join a family-owned business, a leader in the design and manufacturing of high-end residential products, where friendliness and team spirit are at the core of their values. Working with them will allow you to thrive in a stimulating environment where your involvement and creativity will be valued. You'll have the chance to develop your skills, acquire new knowledge, and progress within a company that invests in ongoing training and the personal growth of its employees. The customer is always at the center of attention. They make it a point to offer tailored customer service, adapting to their specific needs and providing flawless service. Join a team that places innovation, quality, and respect at the heart of its success.

Job Responsibility:

Offer exceptional customer service by phone and email, quickly identifying customer needs and implementing effective solutions to ensure their satisfaction
Accurately record and process customer information using the appropriate systems
Work closely with other departments to resolve issues quickly and efficiently
Actively contribute to the company’s success by ensuring customer satisfaction and proposing improvements to optimize services

Requirements:

Excellent communication skills in French, both written and oral
Bilingual in English required to interact with English-speaking clients and partners in Canada and the United States
1 to 2 years of experience in customer service
Excellent organizational skills, with a strong work ethic and impeccable punctuality
Proficient in data entry with accuracy and efficiency
Proactive and positive approach to problem-solving
Ability to work independently while collaborating effectively in a dynamic environment
Good computer skills, including proficiency in the Microsoft Office suite
Knowledge of both imperial and metric measurement systems
Technical knowledge of residential product design and manufacturing, including an understanding of plumbing and electrical concepts, is a plus

Nice to have:

Technical knowledge of residential product design and manufacturing, including an understanding of plumbing and electrical concepts

What we offer:

Competitive Salary: An attractive salary between $45,000 and $50,000, aligned with market standards to reward your commitment and expertise
Hybrid Work Model: Onboarding & Probation (3 to 6 months): 100% in-office to ensure you master the tools and company culture
Post-Probation: Access to a hybrid schedule (e.g., 3 days in the office / 2 days from home)
In-depth Training & Support: A comprehensive training program, including the use of an AI-assisted database to help you answer technical questions and succeed in your role
Friendly Atmosphere: A warm and collaborative work environment where mutual aid and respect are core values (team led by Sabrina, the new Department Manager)
Varied Tasks: You will be constantly stimulated by diverse challenges, allowing you to discover new facets of the profession
Exclusive & High-End Industry: The opportunity to work for a specialized company renowned for the quality and innovation of its products (shower doors, bathtubs, LED mirrors, etc.)
Dynamic & Supportive Team: Join a tight-knit group ready to support one another to reach common goals, especially within the context of growth in the North American market