Customer Service Representative Job at Robert Half (Encino)

Job Description

We are looking for a Customer Service Representative to support daily customer interactions for a Contract position based in Encino, CA. This role focuses on delivering responsive service over the phone and through email while accurately documenting information and coordinating follow-up tasks. The ideal candidate is comfortable in a call center environment, manages details carefully, and brings a detail-oriented, service-oriented approach to every customer exchange.

Job Responsibility

Handle a high volume of incoming calls, provide timely assistance, and resolve customer questions with accuracy
Respond to email inquiries, share clear information, and ensure customers receive consistent follow-up on open requests
Enter customer details, service updates, and order information into internal records with a strong focus on accuracy
Place outbound calls when needed to confirm information, provide updates, or support appointment scheduling
Process order entry activities and verify that submitted information is complete and correctly recorded
Coordinate and schedule appointments based on customer needs, availability, and service requirements
Use VoIP phone systems and standard office software to manage communications, track activity, and maintain organized documentation
Support day-to-day call center operations by maintaining service quality, escalating complex issues appropriately, and contributing to an efficient customer experience

Requirements

Prior experience in customer service or a call center role handling inbound customer communication
Ability to manage both phone and email interactions while maintaining a courteous and detail-focused tone
Strong data entry skills with careful attention to detail and accuracy
Experience with order processing, record updates, or appointment scheduling in a fast-paced environment
Working knowledge of VoIP phone platforms and confidence navigating call-handling systems
Proficiency in Microsoft Excel and Microsoft Word for routine documentation and administrative tasks
Effective communication skills, including active listening, problem solving, and clear follow-through on customer needs