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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Rockville

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Robert Half is partnering with a local organization to identify a Customer Service Representative who enjoys helping others and thrives in a fast-paced environment. This role will support customers by answering questions, resolving concerns, and ensuring a positive service experience. The ideal candidate is professional, detail-oriented, and comfortable managing a high volume of calls and inquiries.

Job Responsibility:

  • Answer incoming customer calls and respond to inquiries in a professional and timely manner
  • Provide accurate information regarding services, policies, and account details
  • Document customer interactions and update records in internal systems
  • Resolve customer concerns or escalate issues to the appropriate department when needed
  • Maintain confidentiality and follow company policies and procedures
  • Assist with general administrative tasks and customer follow-up as required

Requirements:

  • Previous customer service or call center experience preferred
  • Strong communication and problem-solving skills
  • Comfortable handling high call volume and multitasking
  • Basic computer skills and data entry experience
  • Professional demeanor and strong attention to detail
  • Ability to work independently and as part of a team

Nice to have:

  • Experience using Salesforce CRM or customer management systems
  • Familiarity with Microsoft Office (Word, Excel, Outlook)
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan

Additional Information:

Job Posted:
March 20, 2026

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