Customer Service Representative

• Manage customer orders from initial entry through completion, ensuring timely handling and accurate records throughout the process
• Review order details carefully, including billing, shipping, pricing, quantities, and purchase order information, to confirm accuracy before fulfillment
• Record customer-specific instructions, product updates, delivery preferences, pricing changes, and other account details in the appropriate systems
• Partner with sales and cross-functional teams to support customer needs, resolve order-related issues, and help maintain smooth service operations
• Communicate with customers and internal stakeholders regarding order status, changes, questions, and service concerns in a clear and timely manner
• Support shared team workflows related to order intake and data entry, including assisting coworkers as volume and priorities shift
• Investigate customer concerns and complaints, document findings, and work toward prompt, practical resolution
• Process product returns according to established procedures and ensure all related documentation is completed accurately
• Follow company policies, safety expectations, quality standards, and regulatory requirements in all daily customer service activities

• At least 2 years of experience in customer service, order management, call center support, or a related field
• Ability to work independently, evaluate issues effectively, and make sound decisions in a busy environment
• Strong verbal and written communication skills, with the ability to remain composed and attentive during customer interactions
• Proven ability to manage multiple tasks, meet deadlines, and stay organized in a high-volume setting
• Collaborative mindset with strong interpersonal skills and a clear commitment to customer satisfaction
• Proficiency with Microsoft Office and experience using business systems for order entry, account updates, and team coordination
• Background in manufacturing or chemical distribution is helpful but not required
• Flexibility to work overtime, respond to after-hours needs, or support on-call coverage when required

Background in manufacturing or chemical distribution

• Medical
• vision
• dental
• life and disability insurance
• 401(k) plan
• free online training