Customer Service Representative Job at Robert Half (Beaver Dam)

Job Description

We are looking for a Customer Service Representative to support a non-profit organization in Beaver Dam, Wisconsin. This Long-term Contract position focuses on delivering attentive service to callers, handling customer inquiries with professionalism, and ensuring accurate information is captured during each interaction. The ideal candidate will be comfortable working in a call center environment, managing a steady volume of inbound and outbound communication, and completing order-related tasks with care and efficiency.

Job Responsibility

Respond to incoming calls promptly and assist customers with questions, concerns, and service needs in a courteous manner
Place outbound calls as needed to follow up on requests, provide updates, or confirm important information
Enter customer orders and service details accurately while maintaining strong attention to detail
Document conversations, outcomes, and key account information clearly in the appropriate system
Resolve routine customer issues efficiently and escalate more complex matters to the appropriate team when necessary
Deliver a positive customer experience by listening carefully, identifying needs, and providing clear solutions
Manage call activity in a fast-paced environment while maintaining professionalism and service quality

Requirements

Previous experience in customer service or a call center support role
Ability to handle a high volume of inbound and outbound calls with professionalism
Experience with order entry and accurate data input
Strong verbal communication and active listening skills
Comfortable using computer systems to document customer interactions and service details
Ability to stay organized, manage time effectively, and multitask in a busy environment
Commitment to providing courteous, dependable support to a diverse customer base