Customer Service Representative

• Handle inbound and outbound calls regarding orders, product inquiries, and account updates
• Respond to customer emails in a timely and professional manner
• Enter and update customer order information accurately
• Assist with order tracking, shipping confirmations, and issue resolution
• Coordinate with warehouse and logistics teams on product availability
• Maintain accurate notes and documentation in CRM systems
• Support reporting using Excel and assist with administrative tasks

• Minimum 2+ years of phone-based customer service experience
• Proficiency in Microsoft Excel, Outlook, and Word
• Experience with platforms such as NetSuite, SAP, Salesforce, QuickBooks, or similar ERP/CRM systems
• Ability to multitask between phone systems and computer programs
• Clear and professional phone presence
• Strong written communication skills
• Detail-oriented and organized
• Comfortable in a fast-paced retail environment
• Positive attitude and team-oriented mindset

Bilingual Spanish is a plus (not required)

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan