Customer Service Representative

• Respond to incoming customer inquiries by phone and provide timely, detail-oriented support for service, account, and general billing questions
• Process payments, review account balances, and assist customers with invoice-related concerns while maintaining accuracy in all updates
• Enter and maintain order information in company systems, ensuring records are complete and current
• Make outbound calls as needed to follow up on open issues, confirm account details, or support service-related communication
• Use Microsoft Excel to organize information, review numerical data, and assist with routine reporting or account tracking tasks
• Work across customer service and administrative tools to manage requests efficiently and keep documentation up to date
• Identify customer needs during interactions and promote appropriate service options when relevant, drawing on a consultative approach
• Collaborate with internal team members to resolve account discrepancies and ensure a smooth customer experience

• Previous experience in a customer service role with regular phone-based interaction
• Ability to handle billing, payments, and account inquiries with strong attention to detail
• Proficiency with computers and business software, including Microsoft Excel
• Experience with order entry or maintaining customer information in internal systems
• Comfortable managing both inbound and outbound calls in a fast-paced environment
• Strong numerical aptitude and confidence working with data, balances, and transaction details
• Sales or business development experience is preferred, especially in a customer-facing setting

Sales or business development experience is preferred, especially in a customer-facing setting

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan