Customer Service Representative, Robert Half

Robert Half

Location:
United States, Florence

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Robert Half is seeking a reliable and customer-focused Second Shift Customer Service Representative to join our client's team and provide exceptional support during non-traditional hours. As a key point of contact for customers, the ideal candidate will excel at problem-solving, managing inquiries efficiently, and ensuring a positive customer experience. This role is ideal for individuals who enjoy working in the later part of the day and can thrive in a fast-paced environment with a variety of customer needs.

Job Responsibility:

Respond to customer inquiries via phone, email, or chat in a prompt and professional manner during second shift hours
investigate and resolve customer issues effectively, providing clear and accurate information while ensuring satisfaction
record customer interactions and outcomes in the appropriate systems to ensure accurate records and data tracking
maintain up-to-date knowledge of the company's products, services, policies, and procedures to answer inquiries accurately and efficiently
identify issues that require escalation and coordinate resolutions with other departments or management when necessary
work collaboratively with team members to share insights, maintain consistency in service delivery, and support organizational goals
ensure timely and efficient coverage of incoming requests and assist in creating coverage plans during peak hours or shifts

Requirements:

High school diploma or equivalent
proven experience in customer service or a related role
excellent written and verbal communication skills
ability to work independently while managing multiple tasks efficiently
problem-solving skills with a focus on providing resolutions in a calm and organized manner
familiarity with customer service software or CRM tools is preferred (e.g., Salesforce, Zendesk)
comfortable working during second shift hours and adapting as needed based on schedules or business needs

Nice to have:

Additional education or certifications in customer service
familiarity with customer service software or CRM tools (e.g., Salesforce, Zendesk)

What we offer:

Medical, vision, dental, and life and disability insurance
401(k) plan for hired contract/temporary professionals
access to top jobs
competitive compensation
free online training

Additional Information:

Job Posted:
May 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Service Representative