Customer Service Representative, CVS Health

CVS Health

Location:
United States, Lansing, MI

Category:
Customer Service

Contract Type:
Not provided

Salary:

17.00 - 31.30 USD / Hour

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Job Description:

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Responsibility:

Answering questions and resolving issues based on phone calls/emails from members and employer groups about Flexible Spending Accounts
Working collaboratively with members and colleagues to deliver world class customer experience
Educating & assisting with the member portal
Providing members with related information to answer the unasked questions, e.g. member portal, flexible spending eligible expenses according to plan, etc.
Documenting and tracking all contacts, events, and outcomes with members using appropriate systems and processes
Identifying trends and any emerging customer service issues and working to develop solutions to address potential problems
Taking immediate action when confronted with a problem or made aware of a situation

Requirements:

1+ years of customer service experience in a call center environment, with demonstrating ability to be empathetic and compassionate
1+ years of Microsoft Office Suite experience
Must have experience working with multiple screens and applications
Must be willing and able to go onsite to Lansing, MI office 3 days a week

Nice to have:

1+ years of flexible spending experience
Effective organizational skills and ability to manage multiple tasks
Excellent customer service and critical thinking skills
Effective communication skills, both verbal and written

What we offer:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Additional Information:

Job Posted:
July 31, 2025

Expiration:
August 13, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Customer Service Representative