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We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis. This role is ideal for someone who thrives in a fast-paced environment and enjoys providing exceptional support to customers. Located in Altamonte Springs, Florida, the position offers an excellent opportunity to grow within the construction industry.
Job Responsibility:
Handle inbound and outbound calls with professionalism and efficiency, ensuring customer inquiries are addressed promptly
Provide accurate information regarding products and services while maintaining a positive and helpful tone
Process customer orders and ensure all entries are completed correctly and in a timely manner
Resolve customer issues and complaints by identifying solutions and following up to ensure satisfaction
Collaborate with internal teams to ensure seamless communication and effective problem-solving
Maintain detailed and organized records of customer interactions and transactions
Stay updated on company policies, procedures, and product offerings to provide accurate information
Identify opportunities to improve customer service processes and share feedback with the team
Uphold the company's reputation by delivering high-quality service and building strong customer relationships
Requirements:
Previous experience in a call center or customer service environment
Proficiency in handling inbound and outbound calls with confidence and professionalism
Strong skills in order entry and data management
Excellent communication abilities, both verbal and written
Detail-oriented with the ability to multitask and prioritize in a fast-paced setting
Familiarity with customer service software and tools
Ability to work collaboratively within a team environment
High level of patience and problem-solving skills when dealing with customer concerns
What we offer:
medical, vision, dental, and life and disability insurance