Customer Service Representative Job at Gain.pro (Bangalore)

Job Description

You will be the backbone of our customer service, supporting our Customer Success team across regions. As Customer Service Representative you will work independently, act as the key contact for customer support and support our strategic market initiatives.

Job Responsibility

Customer Support – You maintain a positive, empathetic and professional attitude toward customers at all times, resolving customer queries in a customer-centric way
Being the voice of the customer - You gather and structure feedback from customers that is used by the entire organization to improve our product and develop new features
Research support and preparation - You support our research function in vetting and prep work for investor portfolios coverage based on customer requests.
Gathering customer information – As a core member of our client-facing team you will engage with our clients proactively to support strategic initiatives
Driving cross team collaboration – As a focal point for the quality of our end users’ experience you will regularly liaise with all different departments and verticals
Using digital tools in your daily work – You efficiently leverage tools like our CRM system and CS tools to ensure a smooth user experience and proactively act upon relevant CS KPIs
Optimizing our ways of working – You can actively shape our processes and structures as we grow and drive the future of Customer Success at Gain.pro

Requirements

Relevant experience – You have excelled in a client-facing or research-focused role, ideally in the PE/M&A industry, for at least 4 years.
Education – You hold a university degree from a leading university.
Customer-centric – You have a value-driven customer-first mindset and are keen to deliver top customer experience.
Structured – You are well organized and can manage diverse priorities
Communication – You are able to manage customer satisfaction through active listening and problem-solving. You have excellent communication skills, both verbal and written.
Languages – You are fluent in English.
Shift timings are 06:00 AM IST to 03:00 PM IST. Candidates should be flexible to work in rotational shifts as we transition to 24/7 coverage.