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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Irmo

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Irmo, South Carolina. In this role, you will handle inbound calls, log customer interactions, and ensure cases are properly documented and routed for further action. This position offers an opportunity to deliver exceptional front-line support and contribute to streamlining customer service operations.

Job Responsibility:

  • Respond to incoming calls promptly and professionally
  • Document customer interactions and messages in a shared system
  • Create and organize case files using Salesforce
  • Route cases to the appropriate team for resolution
  • Provide initial support to customers and address their inquiries
  • Maintain accurate records of customer interactions and resolutions
  • Collaborate with team members to ensure seamless service delivery
  • Uphold a high standard of customer service and communication
  • Manage case intake and prioritize tasks effectively
  • Assist in alleviating workload pressure on the core team by handling triage-style support

Requirements:

  • Proven experience in a call center or customer service role
  • Strong skills in handling inbound and outbound calls
  • Proficiency in entering and managing data with accuracy
  • Familiarity with Salesforce or similar case management systems
  • Excellent verbal and written communication abilities
  • Ability to prioritize and manage tasks in a fast-paced environment
  • A customer-focused mindset with a commitment to resolving issues
  • Comfortable working within a structured schedule and meeting deadlines
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 13, 2026

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