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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Lansing

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a motivated Customer Service Representative to join our team in Lansing, Michigan. This contract-to-permanent position offers an opportunity to work in the communications industry, where you'll engage with customers, survey data intake, and ensure positive experiences. If you thrive in a dynamic environment and enjoy problem-solving, we encourage you to apply.

Job Responsibility:

  • Deliver exceptional service to customers, ensuring their satisfaction and resolving issues effectively
  • Manage outbound calls, maintaining an attentive and courteous demeanor
  • Collaborate with team members to meet service goals and improve processes
  • Maintain detailed and accurate records of customer interactions
  • Self-schedule for available shifts, ensuring a minimum of 32 hours per week
  • Follow company policies and procedures to uphold service standards
  • Adapt to changing priorities and customer needs with flexibility and attention to detail

Requirements:

  • Previous experience in customer service or call center roles is preferred
  • Strong communication skills, both verbal and written
  • Ability to handle multiple tasks and maintain attention to detail
  • Proficiency in order entry and call handling systems
  • Availability to work a minimum of 32 hours per week, including weekends if needed
  • Comfortable managing inbound and outbound calls in a fast-paced environment
  • Reliable and self-motivated with a commitment to delivering high-quality service
  • Willingness to learn and adapt to new tools and processes
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • free online training

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Parttime
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