Customer Service Representative Job at DOGA USA, Corp.

Customer Service Representative

DOGA USA, Corp.

Location:
United States

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

DOGA has more than 60 years of experience in the development and production of automotive components. With affiliated companies in Italy, USA, Mexico, Brazil, China, India and Morocco we sale our products to more than 70 countries and operate in multiple markets, including industrial vehicles, buses, trains, agriculture and construction machinery, boats, motorcycles and passenger cars. We are looking for a Customer Service Representative, reporting directly to the Supply Chain Manager. As a member of DOGA's Logistic department, this person will be doing job tasks.

Job Responsibility:

Act as the primary point of contact for customers, ensuring inquiries, orders, and delivery requirements are managed effectively
Research and resolve issues related to customer orders and delivery performance in a timely manner
Verify customer quotes, including pricing, minimum order quantities (MOQ), and purchasing facility requirements, while cross-referencing with existing data
Establish and maintain accurate “ship-to” addresses and part number cross-references within SAP
Enter customer orders into the system and verify delivery schedules for accuracy
Upload and maintain customer material schedules on external customer websites as required
Review customer forecasts, identify changes, and update databases accordingly
Proactively utilize SAP to ensure accuracy, coordinating with DOGA IT to resolve system-related issues
Maintain accurate records and documentation in compliance with company policies and procedures

Requirements:

Associate’s degree required
bachelor’s degree preferred
Minimum 2–3 years of customer service experience, preferably within a distribution, logistics, or manufacturing environment
Fluent in English
Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and Teams
Excellent problem-solving, organizational, and communication skills

What we offer:

Join a Thriving Company: Work for a rapidly growing and strategically positioned company
Dynamic Team Environment: Collaborate in active work environment alongside a team of highly qualified and dedicated professionals
Inclusive Culture: Thrive in an inclusive culture that values diversity, where all individuals, regardless of background, gender, sexual orientation, abilities, or gender identity, feel respected and valued

Additional Information:

Job Posted:
February 10, 2026

Employment Type:

Fulltime

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