Customer Service Representative

• Provide prompt and attentive customer support, addressing inquiries and resolving issues efficiently
• Process and manage order entries, ensuring accuracy and timeliness
• Utilize SAP software to maintain and update records, ensuring data integrity
• Collaborate with internal teams to streamline workflows and improve customer satisfaction
• Track and manage customer accounts, ensuring all information is up-to-date
• Assist with administrative tasks related to benefits management and documentation
• Identify opportunities to enhance service delivery and implement improvements
• Maintain compliance with company policies and procedures while managing sensitive information
• Monitor and report on customer feedback to support continuous improvement
• Ensure all communications align with the company's standards and values

• Proven experience in customer service or a related field
• Proficiency in SAP software for data management
• Strong skills in order entry and administrative support
• Exceptional communication skills, both verbal and written
• Ability to work independently and collaboratively in a team environment
• High attention to detail with a focus on accuracy and efficiency

Familiarity with benefits administration processes is a plus

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan