Customer Service Representative

• Efficiently handle customer inquiries and resolve issues
• process customer credit applications with precision
• update and maintain accurate customer credit records
• monitor customer accounts and take appropriate actions
• follow up with customers regarding past due payments through phone calls and emails
• send reminders to customers about delinquent payments via email, voicemail, and mail
• perform data entry tasks to update customer accounts
• collaborate with the mortgage division, applying prior collections or banking experience as needed
• handle multiple phone calls in a fast-paced environment while maintaining attention to detail
• utilize Office suite effectively and demonstrate a willingness to learn new processes and systems

• Minimum of 1+ years of experience working as a Customer Service Representative
• prior experience working for a nonprofit association is a big plus
• need to be very tech savvy – strong working in Microsoft Office Suite a must
• proficiency in using Microsoft Office Suite, including Word, Excel, and PowerPoint
• excellent communication skills, both verbal and written
• detail oriented and exceptional organizational skills
• willingness to work in a team-centered environment
• ability multitasking, being able to pick up training fast and can work independently

Prior experience working for a nonprofit association

• Access to top jobs
• competitive compensation
• medical, vision, dental, and life and disability insurance
• company 401(k) plan
• free online training