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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States, Reston

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

Customer Service Representative job in Reston, Virginia within a dynamic industry focused on customer interaction and financial services. Role requires tech-savviness, experience in Microsoft Office Suite, strong communication skills, and ability to multitask.

Job Responsibility:

  • Efficiently handle customer inquiries and resolve issues
  • process customer credit applications with precision
  • update and maintain accurate customer credit records
  • monitor customer accounts and take appropriate actions
  • follow up with customers regarding past due payments through phone calls and emails
  • send reminders to customers about delinquent payments via email, voicemail, and mail
  • perform data entry tasks to update customer accounts
  • collaborate with the mortgage division, applying prior collections or banking experience as needed
  • handle multiple phone calls in a fast-paced environment while maintaining attention to detail
  • utilize Office suite effectively and demonstrate a willingness to learn new processes and systems

Requirements:

  • Minimum of 1+ years of experience working as a Customer Service Representative
  • prior experience working for a nonprofit association is a big plus
  • need to be very tech savvy – strong working in Microsoft Office Suite a must
  • proficiency in using Microsoft Office Suite, including Word, Excel, and PowerPoint
  • excellent communication skills, both verbal and written
  • detail oriented and exceptional organizational skills
  • willingness to work in a team-centered environment
  • ability multitasking, being able to pick up training fast and can work independently

Nice to have:

Prior experience working for a nonprofit association

What we offer:
  • Access to top jobs
  • competitive compensation
  • medical, vision, dental, and life and disability insurance
  • company 401(k) plan
  • free online training

Additional Information:

Job Posted:
October 16, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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