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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Savage

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Job Responsibility:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels
  • Acknowledging and resolving customer complaints
  • Knowing our products inside and out so that you can answer questions
  • Processing orders, forms, applications, and requests
  • Keeping records of customer interactions, transactions, comments, and complaints
  • Communicating and coordinating with colleagues as necessary
  • Providing feedback on the efficiency of the customer service process
  • Managing a team of junior customer service representatives
  • Ensure customer satisfaction and provide professional customer support.

Requirements:

  • High school diploma, general education degree, or equivalent
  • Ability to stay calm when customers are stressed or upset
  • Comfortable using computers
  • Experience working with customer support.
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 04, 2026

Work Type:
On-site work
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